1. About Our Products
Q: What makes your pet memorial jewelry unique?
A: Our jewelry is meticulously handcrafted with high-quality materials and designed to hold pet ashes or fur. Each piece is thoughtfully paired with a healing crystal to provide comfort and emotional support.
Q: Can I customize my jewelry?
A: Absolutely! You can personalize your piece with your pet’s name, initials, or a meaningful engraving. We also offer various crystal options to match your preference.
Q: What types of healing crystals do you offer?
A: We offer a curated selection of healing crystals, including Rose Quartz for love, Amethyst for tranquility, and Moonstone for emotional balance. Each crystal is chosen to bring comfort and healing energy.
2. Ordering & Customization
Q: How do I place a custom order?
A: Simply choose your favorite design, select customization options (such as engraving and crystal type), and upload any required files. Once your order is placed, our artisans will craft your piece with care.
Q: How long does it take to create my custom jewelry?
A: Since each piece is handcrafted, the production time is typically 5-7 business days before shipping.
Q: Can I make changes to my order after placing it?
A: If your order has not entered production, we can accommodate changes. Please contact us within 24 hours of placing your order.
3. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.
Q: How long does shipping take?
A: Estimated delivery times:
- USA & Canada: 7-12 business days
- Europe: 7-15 business days
- Australia & Asia: 10-20 business days
- Rest of the world: 10-25 business days
Q: Will I receive a tracking number?
A: Yes! Once your order is shipped, we’ll send you a tracking number via email.
4. Returns & Refunds
Q: Do you accept returns or exchanges?
A: Due to the personalized nature of our jewelry, we do not accept returns on custom-made pieces. However, if there is an issue with your order, please contact us, and we’ll make it right.
Q: What if my item arrives damaged?
A: If your jewelry arrives damaged, please reach out to us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or repair.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us at service@unipetart.com or through our Contact Us page. Our team is available Monday to Friday to assist you.
Q: Do you offer gift packaging?
A: Yes! Each piece comes in a beautiful, elegant gift box, perfect for gifting.
